How do I return the equipment I have rented?
- If you have cancelled your Fixed Internet Cable or Vodafone TV service, you need to return the leased modem or set-top box (or CA module) to us so that we can end the lease of the equipment and not charge you even if you no longer use the service.
- Termination of service and termination of facility rental are two different steps. If you are cancelling the service, you must first agree with us to terminate the service, then return the rented equipment to us within 14 days.
- You can also use the information below if you have rented more than one set-top box from us and you no longer need one of them.
How can I return a rented set-top box or modem?
Free of charge via PPL Parcelshop / Parcelbox.
We will send you the code by SMS or email.
Pack the returned device, write the code on the parcel and take it to the nearest PPL Parcelshop or Parcelbox.
Please check that you are returning the complete package. The modem should come with a power cord and connection cables. Along with the set-top box you should also return the power cable, remote control and connection cables (HDMI, Ethernet cable). Pack the package well to protect it from damage. To be on the safe side, in addition to the shipping code, we recommend that you write your name as the sender and the name of the recipient on the package (just write Vodafone).
When submitting your shipment, use the code you received from us.
Dictate the code to the service in the store or enter it into the PPL Parcelbox, which makes the return free for you.
Once we have received the shipment and have completed the termination of the rental, we will notify you.
The usual time for shipping and processing a shipment in our warehouse is around one week.
At your own expense using another carrier
- You can also send the device by post - send it to Vodafone - Muff Logistics - H1, Do Čertous 2634/7, 193 00 Praha 20. It is not possible to return the device in person at this address.
- We recommend using registered mail to make sure that the parcel has reached us.
- Please check that you are returning the complete package. The modem should come with a power cord and connection cables. Along with the set-top box you should also return the power cable, remote control and connecting cables (HDMI, Ethernet cable). Pack the package well to protect it from damage.
I have lost or broken my rental equipment, what should I do?
- If you are unable to return a working modem or set-top box to us, we will charge you a penalty based on the type of equipment and terminate the monthly rental.
- Contact us by phone at *77 or in person at the store to discuss the specific steps. We will then add the contractual penalty to the next regular Billing.
- In case that you send us other equipment or accessories, we will not be able to accept them into the store and will dispose of them environmentally.
How can you download the confirmation that the parcel you returned to us has been delivered?
You can download the confirmation that the parcel you returned to us via PPL has been delivered as follows:
Go to the PPL website and enter the parcel number. Then click on search.
You have received the parcel number from us by SMS or email and used it when you submitted your parcel via PPL Parcelbox.
In the Documents tab you can download the delivery confirmation. Enter 19300 as the postcode.
In addition to the document, in the tracking details you will find other information such as the weight of the parcel or a detailed listing of its journey to our warehouse.
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