What passwords do you need for communication with Vodafone?
- When you purchase your first phone number (or other service) from Vodafone, we will send you an SMS to your contact number with a numeric password to log in to My Vodafone or authenticate yourself when communicating with our customer care agents.
- We will send you a link for registration to My Vodafone via email or SMS. You will log in to the web Self Care and application using your email and your own password.
- Forgot your password? See how to recover your password for Login via email or how to get a new numerical password.
What is the difference between a numeric password and an email login?
| Login method | Where it is used |
|---|---|
| Numeric password | The numeric password has 6 to 15 digits and is used for authentication when calling the Customer Care Line or visiting a store. |
| Login by email and password | You will use login via email and your own password for the web version of My Vodafone and the My Vodafone app. In this case, the password has at least 8 characters and can contain letters, numbers, and special characters. For your security, you confirm the login with a verification code. |
What login levels are there?
| Access level | What they allow you to do |
|---|---|
| Administrator | It's the most important password because it allows you to manage all the numbers under your customer account. The administrator password allows you: log in under any telephone number in your account, manage all your numbers at once, change tariffs and bundles, check your expenses and payments and download the Bill. |
| User | Access information about the given telephone number and display the overview of the current expenditures. Your user password does not allow you to access the services Billing, only to change the additional services. |
| Payer | Full control over the group of telephone numbers assigned by the administrator, including all numbers under one Bill. The payers can display their Bills and history of payments, change tarrifs or bundles, and check the expenditures of all assigned numbers. The payer is the person indicated as the recipient on the Bill. |
What type of password do I use?
You will find information about the password level after logging in. If you log in with only a user password, we will alert you that with this password you have only a limited view of your phone number.
- On My Vodafone on the web - you can find information about the password level in the upper right corner under the customer’s name.
- In the My Vodafone mobile app - you can find out the level of the password you logged in with in the My Account section.
How to set a secure password?
- Select a password that does not contain several identical numbers or numerical rows.
- Do not tell your password to anyone else.
- Neither our representatives, nor our salespeople can find out your full password.
- In order to verify your identity, our representatives can only ask about two numbers specified by the system and cannot influence the selection of the numbers.
- We recommend you to always provide only these two required numbers.
Last updated 30. 08. 2024
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