Login to My Vodafone Self-Care

If you are unsure how to log in to Vodafone, here are a few options you can try:

• If you save your login credentials in your browser using a password manager, check to see if you have any pre-saved login credentials.
• Cannot remember if you have set up email login already in the past? Try logging in with your service number. We will be able to tell you if we already have your email in our database.
• You can also reset your password and have it sent to your email address. During the reset process, we will tell you if the email is already registered in our system.
• If you do not know and you go to the store for advice or call the customer service line, you need to know your service number and a numeric password (4 to 6 digits) to communicate with our representative. If you do not remember this password. We will advise you where to find the password for communication.

Yes, you will have an easier time logging in and managing all your accounts and services.

Once you have set up login using email, password and SMS verification code for the first account, just merge the other account under that login. Learn how to merge multiple accounts under one login.

We are so sorry you are having trouble with the setup. Try logging in to the My Vodafone web Self-Care and setting everything up from your computer.

The web interface makes it easier to set up your email and password, as well as the phone number for two-step verification, to which we will send SMS with a verification code.

You can also grant and revoke other users’ access to your account and services in the web Self-Care.

Yes, once you have set up login using email, password and SMS verification code, you can set up biometric login to the My Vodafone app on your phone, i.e. using fingerprint or scan of your face. Learn more about setting up a biometric login.

If you have saved your login credentials in your browser, Keychain, Password Manager or other application, go to the specific application or browser settings. Find your details that you use to log in to Vodafone or My Vodafone Self-Care, click on the record and delete it.

For more information on specific types of devices and software:

• iPhone –  edit your login details in the Passwords app
• Android phones / Google Chrome web browser – if you use Google’s password manager, you can find help on this page
• If you use a different password manager, please use the help from the developer of the application you are using

Simply reset your password.

1. At the My Vodafone login page enter your email and in the next step select Forgotten password.
If you do not know your login email, contact us on the Customer Care Line or stop by any of our stores.

2. We will send you a verification code to reset your password.
You will receive the code via SMS to the phone number you use for two-step verification. If you haven’t set up two-step verification yet, we will send you instructions in an email.

3. After entering the verification code, you will set a new password to log in.
Enter the new password as instructed and confirm. Then you can log in again.

One phone number can only be used for one customer account, i.e. one email login. If you manage multiple accounts that you log into with different email addresses, each account must have its own phone number registered for two-step verification, to which we will send SMS with a verification code.

You can merge multiple customer accounts under one login and manage everything from one place.

Read more about two-step verification.

Please note that you can only change the phone number for two-step verification in the web Self-Care. More information

Your account can only be fully managed at the administrator level. If you only log in at user or payer level, then you do not have full access to your Vodafone account.

Learn more about passwords and access levels.

See how you can change your login level.