Policy on the use of cookies and other online tools

What are cookies or other online tools and how we use them

We may use cookies (small text files in your browser) and possibly other online tools on our websites and sometimes on our applications (the "web").

Cookies can be thought of as the memory of a website which recognises the user of the same device and browser at the next visit. Our cookies will therefore recognise the same web browser if you visit our website again. If you log in from the same computer with a different browser, you will be a completely new user for us. The same applies if you delete your cookies in your browser or use a different device.

We use cookies and/or other online technologies including but limited to:

ensure the proper functioning of our websites. It is up to you whether you choose to "turn them off" but if you do so you will probably not even see our website as this is not technically possible;
know and measure how our website works, and also ensure a user-friendly visit to the website. This information is important to us so that we can keep our website running properly and improve it, as well as provide a user-friendly environment for you (you don't want your selected item to disappear from your shopping cart after five minutes of not using the web browser);
to offer and effectively create our advertising for visitors to the web. We can always display normal generic advertising, but this is not beneficial to you or to us. So in this case, we know that, for example, a specific web browser (we do not know who is the user of that web browser) has viewed a special phone on our website and we may remind them of this later by displaying an ad;
- provide the most relevant offer for you. In this case, we already know who our customer is and are able to evaluate what is really interesting for that customer.

All the technologies we use on our website are governed by the consent you have given us, with the sole exception of cookies which are necessary for the proper functioning of our websites and applications, , but even these can be removed via your web browser but at the risk of not displaying our website.

It is also worth mentioning that almost all of the processing on our website is based on network identifier technology (cookies ID or similar indication). We therefore do not know your name, surname, address, etc., but only the assigned simple indication of how you use your web browser. Of course, this excludes situations where you log in to My Vodafone app/web self-service or give us consent to personal identification.

Our cookies are never used to collect any sensitive information about you. On the contrary, they are a useful tool to make your visit to our website more convenient, to make the website better and better for your user experience, and to enable us to offer you our products and services that are more interesting to you than others.

What types of cookies do we know?

According to their durability:

(a) "Session Cookies" are cookies that improve navigation on websites. They are deleted as soon as you turn off your browser or device.
(b) "Persistent Cookies" are more permanent cookies placed on your hard drive (where they take up a minimum size of a few kilobytes). These cookies remain until you delete them or they expire on their own. We provide information about how long we use each cookie below, but we always make sure that it is only for the period of time that is strictly necessary for the function of the cookie.

According to the domain which they come from:

(a) "First party cookies" - these are cookies over which we have full control. These cookies come from the same second level domain as the website you are currently on (in this case "vodafone.cz" and other Vodafone registered websites.
(b) "Third party cookies" - these are cookies where we are not usually able to control their use. Third party cookies come from a domain that is different from the website in question. Our website may, if you consent, run third party marketing scripts that create and use their own separate cookies. In addition, if you visit our website you may encounter links to another company's website, for example, to our Facebook or Twitter or to an embedded YouTube video. So, for example, if you click on "Like" or "Share on Twitter" on your phone from our website and watch a video that is embedded on our website from YouTube, that websites may sometimes place cookies on your computer. However, we have no control over how these entities use cookies, so we encourage you to check the usage and management options on their websites.

Purposes of processing cookies

We sort cookies, from the point of view of the purpose of their processing, in the following categories to help you understand why we need them:

Necessary cookies – are used to make our website work properly and efficiently;
Performance and functional cookies – the purpose is to analyse how our website works and to further improve it, but also to help the website retain information about your preferences and actions for a certain period of time, for example remembering the products you have added to your shopping cart on the website. In order to provide you with the best possible customer experience with our websites and applications, we may combine the information collected through performance and functional cookies with other aggregated data we already have about you and then use this to create aggregated analyses of segments of visitors to our website. We do not use the information collected and generated by performance and functional cookies for marketing purposes.
Targeting/advertising – the purpose is to offer our products and services, including by sharing information with third parties with whom we advertise, so that we know how you came to our website. Through cookies, we may offer slightly tailored content on our website that we think may be of interest to you, but only in relation to our products and services. We also use cookies to tailor the communications or the content of communications we send to you, both on our website and in the form of banner advertisements on other websites. We inform you about the use of these cookies on your first visit to our website and we will not use them unless you give us your consent. The option to give more specific (personal or personalised) consent to ad targeting is only available when you first log in to our web self-service. Content personalization means that you are offered information that reflects the interest you have expressed in the content of our website or offers or promotions that we think may be of interest to you; it also helps us to improve our response to your needs.
Personalised identification - with personalised targeting we may then tailor the content of the information and offers not only based on your activity on our website, but also in relation to other information we know about you as our customer (primarily how you use our services and products), but we may also add information from third parties if you have given such third parties your consent to create and provide segmentation profiles to other entities (for example, the Seznam web browser lists you in the Youth category and provides us with such information). In order to be able to reflect your customer experience in personal identification, this consent also allows us to identify you as a Vodafone customer and use your contact details for telephone or SMS satisfaction surveys or to contact you for the purpose of qualitative survey of the usability of our websites. Only if you give us this consent, we may also embed a 'measurement pixel' in the e-mail messages we send you, which allows us to process information about whether you have read that e-mail message and other information to help us understand what types of commercial communications are useful to you.

Cookies on our websites and apps

Below is a list of the cookies we use. This list may change from time to time, after all we cannot stop technological development, but we always try to be as up to date as possible.

Cookie settings

You can set how cookies are used in your browser. Each browser has its own rules for the use of third-party cookies, however, the rules change (become stricter) with each new browser version.

How to check whether cookies are enabled on PCs

Google Chrome

Click on the menu button (three dots above each other) in the top right corner of the browser window and select "Settings" and then "Advanced settings".
Click on the heading "Privacy and Security" and select "Content Settings".
Then select "Allow websites to store and read cookie data".

Microsoft Edge

In the top right corner of the browser window, click on the icon with three dots and select "Tools" (looks like a cogwheel), select "Privacy, Search and Services"
Make sure your privacy level is set to "Balanced" or "Basic" to enable cookies in your browser.
Setting it to "Strict" will disable cookies.

Mozilla Firefox

Click on the menu button (three horizontal lines) in the top right corner of the browser window and select "Settings".
Then click on "Privacy & Security".
Make sure the privacy level is set to "Standard".
Setting it to "Strict" or "Custom" may cause some pages to not function properly.

How to check whether cookies are enabled on Mac

Safari na OX X

Click on "Safari" at the top of the browser window and select "Preferences".
Click on "Privacy".
Make sure "Block all cookies" is not selected.

Blocking cookies in your web browser

To find out how to prevent websites from storing cookies to remember which sites you visit, select your browser from the list below. You will be redirected to the appropriate browser page where you can make settings for cookies and site data.

If you change the cookie settings in your browser, we will no longer be able to use them.

You can also find information about controlling and deleting cookies at http://allaboutcookies.org.

Cookies settings

Here you will find the latest overview of your “cookie consents” collected on this specific device that you use to visit our website. You can of course manage and modify them here easily as well.

Essential

These cookies are essential for the functioning of the website and cannot be disabled on our systems. They are usually only set in response to actions you take to request services, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block these cookies, but then some parts of the website will not work. These cookies do not store any personal information.

Performance and functional cookies

These are used to collect general information in aggregate, such as your movement around the website, browser type, referring sites or the time you have spent with us. The word collect is quite appropriate as the data actually falls "into one big pile" which then helps us improve our website.

We may combine your aggregated information collected through cookies with certain other personal information about you (such as the type of service you receive, whether you use our application or self-service, and how you interact with us) to prepare aggregated analyses to improve our services. Such aggregated analyses work with your personal data but are always automated and filtered so that you are never individualized.

Performance and functional cookies are always paired with the device from which you visit our website. Therefore, you may be asked for consent repeatedly if you next time use a different device (such as a laptop instead of a "consented" phone).

The performance and function of cookies are always paired with the device that you visit our website from. That is why the request for consent may appear repeatedly if you visit our site from a different device (e.g., from a notebook instead of the “consenting” telephone).

Cookies for marketing purposes

Marketing cookies help us to offer you only those commercial communications that might actually be of interest to you (both on our website and on websites you like to visit). Simply put, we try to tailor offers to your preferences based on your behaviour on the website.

We also use cookies to tailor the communications or the content of communications we send to you, both on our website and in the form of banner advertisements on other websites. We inform you about the use of these cookies on your first visit to our website and we will not use them unless you give us your consent The option to give more specific (personal or personalised) consent to ad targeting is only available when you first log in to our web self-service.

Content personalization means that you are offered information that reflects the interest you have expressed within the framework of the content of our website or offers or promotions that we think may be of interest to you; it also helps us to improve our response to your needs.

This information relates to a particular device, which means that it does not identify you by your first and last name etc.

Even this information is device-specific.

Personalised targeting

If you give us consent to personalised targeting based on cookies, we will process information about your behaviour on our website and in My Vodafone app that we know about you based on the provision of our telecommunications or other services, as well as information obtained from third parties, provided that you have given your consent to such third parties to create and provide segmentation profiles to other entities (for example, the Seznam web browser lists you in the Youth category and provides such information to us).

In order to be able to reflect your customer experience in personal identification, this consent also allows us to identify you as a Vodafone customer and use your contact details for telephone or SMS satisfaction surveys or to contact you for the purpose of qualitative survey of the usability of our websites. Only if you give us this consent, we may also embed a 'measurement pixel' in the e-mail messages we send you, which allows us to process information about whether you have read that e-mail message and other information to help us understand what types of commercial communications are useful to you.

In addition to cookies, some digital marketing platforms also use tools based on hashed data such as your phone number or email address for targeting. In order for us to offer you offers designed specifically for you via these digital marketing platforms, we need your consent to personalized targeting. If you give us this consent, it will allow us to use these hashing-based tools to deliver offers specifically for you through these widely used digital platforms. We provide more information about these tools in the Other Online Tools section below.

So it is kind of the highest level of tailored offers just for you, so that we are able to really only offer you what you are interested in on our website and on the websites you like to visit.

Due to the nature of this consent, your current personalized targeting preferences will only be displayed after you log into My Vodafone self-service.

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